j9 Privacy Policy

This privacy policy applies to all users of j9's online platform. It is in effect whenever you open an account on j9, make a deposit, participate in any game, or contact our customer support.

j9 believes that protecting the privacy of user information is not just a legal obligation — it is an ethical responsibility. Data protection is an integral part of the values we describe on our About Us page. Please read this policy carefully — continuing to use the platform means you have accepted these terms.

This privacy policy has been prepared in accordance with the information technology and data protection regulations currently in force in Bangladesh. We reserve the right to update this policy at any time, and any changes will be published on the platform.

j9 collects only the information required to provide you with a secure and smooth service. Collecting excessive or unnecessary information goes against our policy.

1.1 Registration and Account Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and encrypted password
• National ID or passport number (if identity verification is required)

1.2 Financial and Transaction Information

Information required at the time of transactions via bKash, Nagad, and Rocket is collected to facilitate deposits and withdrawals. We never store your full mobile banking PIN or password.

• Transaction amount and time
• Mobile wallet number (last few digits are masked)
• Transaction reference ID

1.3 Technical and Behavioral Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time of site access, page visit patterns, and session duration
• Cookies and local storage data (details in Section 6)

1.4 Customer Support Communications

If you contact us via live chat or email, the content of that conversation and any information you provide for issue resolution may be stored.

Collected information is used only for the purposes listed below. It will not be used for any other purpose.

2.1 Account Management and Security

The main goals of this process are to verify your identity, ensure secure access to your account, and prevent unauthorised entry. Date of birth is used for age verification — the minimum age to participate on j9 is 21+.

2.2 Financial Transaction Processing

Transaction information is used to process deposits and withdrawals smoothly and to verify any discrepancies that may arise.

2.3 Ensuring Responsible Gaming

We monitor user playing patterns to identify problematic gaming behaviour and provide timely support. You can find detailed information on this in our Responsible Gaming Guidelines.

2.4 Service Improvement and Personalisation

We analyse your preferred game categories and usage habits to make the platform experience simpler and more effective.

2.5 Communication and Customer Support

Your contact information is used to send important account-related notifications, transaction confirmations, and technical support.

2.6 Fraud and Abuse Prevention

Data is analysed to protect the integrity of the platform and to prevent money laundering. This is done in the interest of all users.

j9 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the specific situations below:

3.1 Service Provider Partners

We work with trusted service providers for payment processing, technical infrastructure, and customer support operations. These partners may use the information only for the specific tasks defined under their agreements.

3.2 Legal Obligations

If we receive a lawful directive from a government authority or court in Bangladesh, we are required to provide the necessary information. In such situations, we will provide only the information required by law.

3.3 Game Software Providers

Game studios such as Evolution, Pragmatic Play Live, JILI, and PG Soft process certain technical data (such as session tokens) to operate their software. This information is not directly personally identifiable.

j9 uses multiple layers of security to keep your information safe:

4.1 Encryption Technology

All pages on the site are secured with SSL (Secure Socket Layer) technology. This means all data exchanged between your browser and our servers is encrypted — no third party can read it in transit.

Passwords are not stored directly in our database — only a one-way hash is stored, so our staff cannot see your password either.

4.2 Access Control

Access to user data is restricted to specific staff members only, and every access is logged. Unauthorised access attempts are automatically detected and blocked.

4.3 Regular Security Audits

Our systems undergo regular security reviews. Any vulnerabilities identified are resolved promptly.

4.4 Response to Data Breaches

If a data breach is suspected for any reason, affected users will be notified as quickly as possible and the necessary protective measures will be taken.

You have certain important rights over your own information. j9 fully recognises these rights.

5.1 Right to Access Information

You can find out at any time what information j9 holds about you. If you submit a request through customer support, we will provide it within a reasonable time.

5.2 Right to Correct Information

If any stored information about you is incorrect or outdated, you can request a correction. Some information can be changed directly from account settings; for the rest, please contact customer support.

5.3 Right to Close Account

If you no longer wish to use j9, you can request that your account be closed. Information will be deleted as requested unless there is a legal obligation to retain it. However, financial transaction records may need to be kept for a specified period.

5.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can cancel your subscription at any time. This will have no effect on your account or services.

Cookies are used to keep j9's platform functioning properly. Cookies are small text files stored in your browser that help the site remember your preferences and session.

6.1 Essential Cookies

Without these cookies, the site will not work correctly. They maintain login sessions, store security tokens, and temporarily hold form data.

6.2 Functionality Cookies

These cookies are used to remember your language preference, display settings, and where you left off in your last session.

6.3 Analytics Cookies

Anonymised usage data is collected to understand which parts of the site are used most and where there is room for improvement. This data is not used to identify individuals.

6.4 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may mean that some features of the site are no longer available to you.

It is our policy not to hold information beyond what is necessary. However, some information must be kept for a set period for legal and operational reasons.

7.1 Active Accounts

All information is retained while your account is active. If your account remains inactive for an extended period from the date of last activity, you will be notified.

7.2 Closed Accounts

Even after an account is closed, financial transaction and identity verification records are retained for the legally required period. After that period, information is securely deleted.

7.3 Marketing Data

When a subscription is cancelled, marketing-related data is removed from that list immediately.

j9's services are strictly for those aged 21 and above. Minors may not use this platform.

Age is verified at the time of registration. If an account holder is found to be under 21, their account will be closed immediately and the process to refund any deposited funds will begin.

It is not our intention to knowingly collect any information from minors. If it becomes known that a minor has opened an account, all their information will be deleted.

j9 reserves the right to update this privacy policy as needed. If significant changes are made, you will be notified via your registered email or through the platform.

Continuing to use the platform after any changes means you have accepted the updated policy. It is advisable to check this page regularly.

9.1 Relationship with Our Terms and Conditions

This privacy policy must be read alongside j9's Terms and Conditions. If any conflict arises between the two documents, the data protection provisions of the privacy policy will take precedence.

9.2 Contact

If you have any questions about this policy or your information, contact us via our 24/7 live chat or by email in Bengali or English. Our Frequently Asked Questions (FAQ) page may also be helpful for general queries.